THERE Are many things has been said about working in BPO (Business Processing and Outsourcing) Industry or popularly known as the Call Center job, but still it is the largest work force in the country today, and considered as one of the leading factors in continuous economic growth of the Philippines.
But the question still arise, is it a forever job for many? Do people stay longer in this kind of field with all the factors of working night shift plus the toxic kind of work? Being in this industry for more than seven years, I list down some practical tips for you to say I love my job in BPO, and guides in finding the right one.
1.SALARY-Of course it is given, everyone want a high paying job, and many find that satisfaction in working in BPO, either voice or non voice most BPO company offer beyond the minimum wage required salary, especially if you have enough experiences, your value increases from one company to another. This also includes those who work in day shift. But the twist to that right now is, most of those high paying jobs you will get comes a very demanding and yes, toxic work load. Some friends I ask who serve in BPO in more than 10 years, chooses those next to the top job, they prefer not to have more responsibility or higher positions so they can enjoy the work and have more time to spend in their families or in travelling.
2. HUMANITARIAN EMPLOYERS. This is valuable to all, in saying I Love My Job should come with I Love My Boss thing, in BPO there are open rules that you should be educated before accepting the job, like you have to set your mind that spending local holidays is a work day for you, tardiness is define and many ways, filing of leaves is to be scheduled as early as possible so your Team can adjust with your absence, and unforeseen events or emergency absent should be avoided at all cost. But having a very understanding employers that starts with your immediate supervisors or Team Leaders is a good come on, it help boost your moral to perform well.
3. PERKS AND BENEFITS. Most people I know who enjoy working in BPO has this kind of reason, rewards in most companies is a common practice, from having a perfect attendance up to performance rating have a counterpart awards, it could be a travel showcase, Gift Certificates, mugs and jackets and even free movie passes is just a common giveaways. All you have to do is perform better and it will bear a fruit automatically that you will shout at the top of your lungs, I Love My Job.
4. PEERS. The environment and the people you will see five times a week is definitely will make you stay longer in any job, once you are okay with your colleagues that start in office develop into friendship and sometimes ends as a family, is something you will look forward in seeing everyday every time you log in to work.
5. THE JOB ITSELF. Aside from loving your salary, the benefits and your office mates, you should love the work as it is, in BPO most jobs are in repetitions basis that you will do over and over again, it could level up most of the times but it still it’s just the same work, but once you embrace it wholeheartedly it becomes non issue of routines, rather a task that become a goal to do better in everyday life. Loving the job and the company should start in Day one of work up to the next position you are aiming, will make you not to used the word burn out that in most cases ends in submitting a resignation. You should be aware also of your career path so you can change from work load to another, in many BPO offer this kind of levelling in valuing their employees to ease the stress and repetitive shift. BPO companies now a days understand that kind of needs and will help you say as a motivation, yes, I Love My Job.
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to know more and get that power of staying longer in work.